Moon Palace The Grand Cancun All Inclusive, Alfredo V. Bonfil
About the Hotel
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Horseback riding
- Cycling
- Tennis court
- Bowling
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Sports trainer
- Fishing
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Rooftop pool
- Heated swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel offers spacious and well-equipped rooms but lacks a family-friendly atmosphere. The service is top-notch but may have strict policies. The location is beautiful and clean, perfect for accessing various activities. The dining experience is elaborate with locally caught fish. Overall, a comfortable stay with some room for improvement.
The hotel was a bit inconvenient with rooms far apart, requiring a buggy to visit family. However, the spacious and well-equipped rooms were amazing despite a leaky bathroom.
The hotel rooms are comfortable and well-equipped, though a bit far apart requiring a buggy for convenience, and some bathrooms had leak issues. Despite this, the overall experience was cozy and inviting. The service was a mix of knowledgeable and friendly staff, although encountering some issues with card policy which felt like being held hostage. The location offers a beautiful setting and enjoyable walks to nearby attractions, yet there were concerns regarding exclusivity towards non-members. Dining experiences were described as elaborate and included delicious homemade bread. The hotel facilities were adequate but not outstanding.
My stay at the hotel was a mixed experience. The location was beautiful and clean, with easy access to activities, but the membership sales pitch was off-putting. The rooms were comfortable enough but had a leaky bathroom. The hotel staff had a mix of friendly and rude behavior, which affected the overall service quality. The dining experience was elaborate, offering traditional Marche products.
