Moon Palace The Grand Cancun All Inclusive, Alfredo V. Bonfil ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,, Alfredo V. Bonfil, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Grand Swim Up Suite Garden View

Max:

4 persons

79 m²

Bed options:

1 King-size bed

Pool view

Shower

Private pool

room details

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Grand Deluxe Garden View

Max:

4 persons

77 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Grand Honeymoon Suite King Size Bed

Max:

2 persons

77 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Alfredo V. Bonfil 19.1 km

Airports

Cancun (CUN) 12.3 km

Isla Mujeres (ISJ) 40.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Accessible and Convenient

“The hotel had well-designed facilities that made accessibility truly easy for everyone, ensuring a comfortable stay.” view full review

Relaxing Experience

“The spa facilities were calm and serene, making for a truly rejuvenating experience despite the high prices.” view full review

Delicious Variety

“I was impressed by the food options, with a wide range of delicious dishes available at every meal!” view full review

Fun Family Time

“The kid-friendly facilities made my child's stay enjoyable, offering fun activities that kept her entertained throughout the trip.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Horseback riding
Cycling
Tennis court
Bowling
Golf course
Billiard tables
Table tennis
Yoga class
Sports trainer
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Spa & Leisure

Rooftop pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,, Alfredo V. Bonfil, Mexico, 77500

Map view

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,, Alfredo V. Bonfil, Mexico, 77500

City landmarks

Moon Palace

850 m

Spa Centre

Spa

1.3 km

Moon Palace Golf Club

1.3 km

Theme Park

Xoximilco

3.1 km

Theme Park

Ventura Park Cancun

4.3 km

Carr. Cancun - Tulum

Piston Pueblo

3.0 km

Golf Course

Riviera Cancun Golf Resort

2.9 km

Amusement Park

Wet 'n Wild

4.3 km

Golf Course

TPC Cancun Country Club

4.8 km

Golf Course

Cancun Country Club

4.8 km

Nearby

Event hall

Moon Palace Arena

340 m

Restaurants

La Gondola

450 m

Carretera Cancun-Chetumal

Momo

1.2 km

Moon Palace Complex Adjacent to lobby

Palapa Fragata

1.1 km

Carretera Cancun-Chetumal Km. 340 Moon Palace Golf & Spa Resort

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Clean

Great location

Not family-friendly

Ultra disrespectful service

7.4/10

Very good

Rooms

6.8

Location

8.3

Service

6.8

Dining

8.0

Paul

United States, March 2024

8.2/10

The hotel offers spacious and well-equipped rooms but lacks a family-friendly atmosphere. The service is top-notch but may have strict policies. The location is beautiful and clean, perfect for accessing various activities. The dining experience is elaborate with locally caught fish. Overall, a comfortable stay with some room for improvement.

Rooms

7.0

I found the rooms to be comfortable enough, but they were too far apart, requiring a buggy for transportation, and not ideal for families.

Service

8.0

The service was friendly and provided incredible service, although I faced some inconvenience due to strict policies regarding payment methods.

Location

9.0

I loved the beautiful and clean surroundings, especially the pleasant walk to the nearby coffee shop each morning.

Dining

8.0

The dining experience was elaborate, and I particularly enjoyed the locally caught fish dishes.

Facilities

9.0

The hotel provides various facilities to enhance the stay, ensuring a comfortable and convenient experience.

Clean

Not family-friendly

Jerry

United States, January 2024

8.0/10

The hotel was a bit inconvenient with rooms far apart, requiring a buggy to visit family. However, the spacious and well-equipped rooms were amazing despite a leaky bathroom.

Rooms

7.0

The rooms were spacious and well equipped, but the bathroom had a leak.

Service

8.0

The staff was friendly and provided incredible service, but seemed rude to non-members and unaccommodating.

Location

9.0

I loved the walk to the coffee shop each morning, and the surroundings were beautiful and clean.

Dining

8.0

The dining experience was elaborate with delicious dishes.

Facilities

8.0

The hotel had a range of facilities to offer.

Kenneth

United Kingdom, October 2023

7.2/10

The hotel rooms are comfortable and well-equipped, though a bit far apart requiring a buggy for convenience, and some bathrooms had leak issues. Despite this, the overall experience was cozy and inviting. The service was a mix of knowledgeable and friendly staff, although encountering some issues with card policy which felt like being held hostage. The location offers a beautiful setting and enjoyable walks to nearby attractions, yet there were concerns regarding exclusivity towards non-members. Dining experiences were described as elaborate and included delicious homemade bread. The hotel facilities were adequate but not outstanding.

Rooms

7.0

The rooms, although spacious and well-equipped, were a bit far from each other, requiring a buggy for convenience and some bathrooms had leak issues.

Service

6.0

The staff displayed a mix of friendliness and knowledge, though encounters with the card policy left a negative impression.

Location

8.0

The location offered a beautiful ambiance with convenient access to nearby attractions, although there were exclusivity concerns towards non-members.

Dining

8.0

Dining experiences were elaborate and included delicious homemade bread.

Facilities

The hotel facilities were adequate but not outstanding.

Walter

United States, April 2023

6.6/10

My stay at the hotel was a mixed experience. The location was beautiful and clean, with easy access to activities, but the membership sales pitch was off-putting. The rooms were comfortable enough but had a leaky bathroom. The hotel staff had a mix of friendly and rude behavior, which affected the overall service quality. The dining experience was elaborate, offering traditional Marche products.

Rooms

6.0

My room was comfortable enough but had a leaky bathroom.

Service

5.0

The hotel staff had a mix of friendly and rude behavior, affecting the overall service quality.

Location

7.0

I loved the walk to the coffee shop each morning, but the sales pitch for a VERY Expensive membership was bothersome.

Dining

8.0

The dining experience was elaborate, featuring traditional Marche products.