Moon Palace The Grand Cancun All Inclusive Hotel, Cancun
About the Hotel
Moon Palace The Grand Cancun All Inclusive offers a unique resort-within-a-resort experience, designed for both relaxation and adventure. The property features luxurious amenities tailored for families, including an innovative program for younger guests. Located just 9.5 miles from Cancun, the hotel overlooks the beautiful Caribbean Sea, providing a stunning backdrop for its all-inclusive offerings.
Location
Moon Palace The Grand is situated 9.5 miles from the vibrant city of Cancun, providing easy access to local attractions. Guests can enjoy direct oceanfront access to beautiful white-sand beaches and sparkling waters. Transportation options include shuttle services and car rentals, facilitating exploration of nearby entertainment and cultural sites. The resort's location is ideal for both relaxation and adventure.
Rooms
The accommodations at Moon Palace The Grand range from spacious double rooms to lavish suites, many featuring hot tubs and garden views. Each room includes modern amenities such as air conditioning, soundproof walls, flat-screen TVs, and minibars. Family rooms are designed to comfortably accommodate multiple guests, enhancing the vacation experience. Guests can enjoy thoughtful touches, including complimentary toiletries and a coffee maker in each room.
Eat & Drink
Dining at the resort presents a contemporary take on traditional Mexican flavors, skillfully crafted by expert chefs. Options abound, with multiple restaurants offering everything from gourmet dishes to casual dining experiences. Guests are also treated to live Mariachi performances, enhancing the cultural ambiance. The diverse menu caters to various palates and includes fresh, locally-sourced ingredients.
Leisure & Business
The hotel features a comprehensive fitness center equipped with modern cardio and resistance training equipment, all set against impressive views. Leisure activities are plentiful, including crystal-clear pools, a golf academy, and an Awe Spa for luxurious treatments. Additionally, the resort offers facilities for business meetings and events, ensuring a blend of leisure and productivity. Entertainment options include spectacular shows and traditional Mexican performances.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Locker room
- Private beach
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Diving
- Snorkeling
- Horseback riding
- Cycling
- Tennis court
- Bowling
- Golf course
- Pool tables
- Table tennis
- Yoga class
- Sports trainer
- Fishing
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Rooftop pool
- Heated swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness center
- Sauna
- Steam room
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel offers spacious and well-equipped rooms but lacks a family-friendly atmosphere. The service is top-notch but may have strict policies. The location is beautiful and clean, perfect for accessing various activities. The dining experience is elaborate with locally caught fish. Overall, a comfortable stay with some room for improvement.
The hotel was a bit inconvenient with rooms far apart, requiring a buggy to visit family. However, the spacious and well-equipped rooms were amazing despite a leaky bathroom.
The hotel rooms are comfortable and well-equipped, though a bit far apart requiring a buggy for convenience, and some bathrooms had leak issues. Despite this, the overall experience was cozy and inviting. The service was a mix of knowledgeable and friendly staff, although encountering some issues with card policy which felt like being held hostage. The location offers a beautiful setting and enjoyable walks to nearby attractions, yet there were concerns regarding exclusivity towards non-members. Dining experiences were described as elaborate and included delicious homemade bread. The hotel facilities were adequate but not outstanding.
My stay at the hotel was a mixed experience. The location was beautiful and clean, with easy access to activities, but the membership sales pitch was off-putting. The rooms were comfortable enough but had a leaky bathroom. The hotel staff had a mix of friendly and rude behavior, which affected the overall service quality. The dining experience was elaborate, offering traditional Marche products.
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