Moon Palace The Grand Cancun All Inclusive Hotel, Cancun
About the Hotel
Moon Palace The Grand Cancun is an all-inclusive luxury resort located 9.5 miles from downtown Cancun. Designed with a focus on family experiences, the hotel offers unique amenities tailored for younger guests. The resort boasts a picturesque beachfront overlooking the Caribbean Sea, ideal for relaxation and adventure. Additionally, the resort features a wide range of dining options and stunning facilities to accommodate relaxation and leisure.
Location
Located in Cancun, the resort is positioned close to various attractions, including Ventura Park and Xoximilco. Guests enjoy easy access to the beautiful white-sand beaches and warm waters of the Caribbean, perfect for activities like kayaking and snorkeling. The hotel also understands potential air transportation issues and strives to provide comforting solutions for its guests.
Rooms
Accommodations at Moon Palace The Grand Cancun include spacious rooms and suites equipped with modern amenities. Many rooms feature a double whirlpool tub, offering a luxurious experience. Guests can choose from various configurations, including family rooms that can comfortably accommodate multiple guests. All rooms come with soundproof walls, tea and coffee facilities, and options for stunning garden or pool views.
Eat & Drink
The resort presents a contemporary dining experience that highlights the royal flavors of Mexico. Expert chefs transform classic ingredients into innovative dishes across various restaurants on-site. Guests can indulge in a wide variety of culinary experiences, from casual dining to gourmet meals, often accompanied by live Mariachi music. Special dining events and themed nights further enhance the gastronomic offerings.
Leisure & Business
Moon Palace The Grand Cancun features numerous leisure amenities, including multiple crystal-clear pools with different vibes and activities. The fitness center is equipped with cardio and resistance equipment, providing stunning views while guests work towards their health goals. For business travelers, the resort offers a unique 'resort-within-a-resort' concept for meetings and events, paired with luxurious services to ensure a seamless experience.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Locker room
- Private beach
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Diving
- Snorkeling
- Horseback riding
- Cycling
- Tennis court
- Bowling
- Golf course
- Pool tables
- Table tennis
- Yoga class
- Sports trainer
- Fishing
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Rooftop pool
- Heated swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness center
- Sauna
- Steam room
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel offers spacious and well-equipped rooms but lacks a family-friendly atmosphere. The service is top-notch but may have strict policies. The location is beautiful and clean, perfect for accessing various activities. The dining experience is elaborate with locally caught fish. Overall, a comfortable stay with some room for improvement.
The hotel was a bit inconvenient with rooms far apart, requiring a buggy to visit family. However, the spacious and well-equipped rooms were amazing despite a leaky bathroom.
The hotel rooms are comfortable and well-equipped, though a bit far apart requiring a buggy for convenience, and some bathrooms had leak issues. Despite this, the overall experience was cozy and inviting. The service was a mix of knowledgeable and friendly staff, although encountering some issues with card policy which felt like being held hostage. The location offers a beautiful setting and enjoyable walks to nearby attractions, yet there were concerns regarding exclusivity towards non-members. Dining experiences were described as elaborate and included delicious homemade bread. The hotel facilities were adequate but not outstanding.
My stay at the hotel was a mixed experience. The location was beautiful and clean, with easy access to activities, but the membership sales pitch was off-putting. The rooms were comfortable enough but had a leaky bathroom. The hotel staff had a mix of friendly and rude behavior, which affected the overall service quality. The dining experience was elaborate, offering traditional Marche products.
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